Help & FAQs

Got a question? We've got answers. If you can't find what you're looking for below, contact us and we'll get back to you as soon as possible.

Orders & Payments

How do I place an order?

Simply browse our store, add your chosen pair to your cart, and proceed to checkout. We accept all major credit/debit cards, PayPal, and Shop Pay.

Can I amend or cancel my order?

Orders can only be amended or cancelled within 1 hour of being placed. After this, your order will have entered our fulfilment process. Please contact us immediately if you need to make changes.

Is my payment secure?

Yes. All transactions are processed through secure, encrypted payment gateways. We never store your card details.

Shipping & Delivery

Where do you ship to?

We ship across the UK and internationally. Shipping costs and delivery times vary by destination and will be displayed at checkout.

How long will my order take to arrive?

• UK Standard: 2–5 business days
• UK Express: 1–2 business days
• International: 5–14 business days depending on destination

How do I track my order?

Once your order has been dispatched, you'll receive a confirmation email with a tracking number. Use this to track your delivery via the carrier's website.

Authenticity

Are all your sneakers authentic?

Absolutely. Every pair sold through Kick Vault is 100% authentic and verified. We source directly from trusted suppliers and conduct thorough checks on every item before it's listed or shipped.

Do you sell replicas or fakes?

Never. We have a zero-tolerance policy on counterfeit goods. If you ever have concerns about an item you've received, contact us immediately.

Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery on unworn items in original packaging. Please visit our Return Policy page for full details.

How long does a refund take?

Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.

Sizing

How do I find my size?

Sneaker sizing can vary by brand and silhouette. We recommend checking the specific product page for sizing notes. If you're unsure, get in touch and we'll advise based on the specific pair.

Do you offer half sizes?

Where available, half sizes are listed on the product page. Availability varies by style and colourway.

Still Need Help?

Can't find the answer you're looking for? Contact our team — we're always happy to help.