Return Policy

At Kick Vault, we want you to be completely satisfied with your purchase. Please read our return policy carefully before making a purchase.

Returns

We accept returns within 14 days of delivery, provided the following conditions are met:

Items must be unworn and unused with all original tags attached
Items must be returned in their original box and packaging
Proof of purchase (order confirmation or receipt) must be included
Items must be free from any signs of wear, dirt, or damage

Non-Returnable Items

The following items cannot be returned or exchanged:

Limited edition and exclusive drop releases
Sale or discounted items (unless faulty)
Items that have been worn, altered, or damaged after delivery
Items returned without original packaging or tags

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery at our contact page. We will arrange a free return and replacement or full refund.

How to Return

Contact us via our contact page with your order number and reason for return
We will provide you with a return authorisation and instructions
Pack the item securely in its original packaging
Ship the item back using a tracked service (return postage is the customer's responsibility unless the item is faulty)
Once received and inspected, your refund will be processed within 5–7 business days

Refunds

Approved refunds will be issued to your original payment method. Please allow 5–7 business days for the refund to appear in your account after we have processed it.